Patient Care Coordinator
Ashley, also a Fall River native, studied health science at Bristol Community College from 2013 to 2016.
Each day for Ashley is different as she has a lot of responsibilities to face in order to keep Duncan Hearing afloat.
Whether it’s scheduling new patients, answering the phone, helping existing patients troubleshoot over the phone or scheduling existing patients for upcoming appointments, Ashley is always on hand to help.
Customer service experience, augmented with her background in health sciences, makes her an integral member of our patient care coordination team.
There are many ways in which she thrives at her job but her favorite part about working at Duncan Hearing is that everyone works as a team to give the patients the best hearing healthcare.
Each employee has their role to assist the patient’s communication needs and they all work together to best serve the Massachusetts community.
A particular moment that has stuck with her is when a patient came into the clinic with issues with his device.
“Once a patient walked in needing a new receiver as he could not hear a thing without his hearing aid and had an important meeting coming up soon.
I was able to fix it in house and the patient was so grateful to have his hearing back it made me feel very good to be able to do this for him.”
Cooking and spending time with her family are special interests for Ashley. She also enjoys downtime by the TV watching Netflix and taking her dogs to the park.
If you could have dinner with one person (dead or alive) who would it be?
Who is your favorite sports team?
New England Patriots
What is your favorite food?
If you could travel anywhere in the world, where would you go?
What’s your all-time favorite TV show/series?
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