Comprehensive Hearing Assessments

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Comprehensive Hearing Healthcare Begins with a Comprehensive Hearing Assessment

Before you start down the path to better hearing health, you have to know what challenges are in front of you.

A comprehensive hearing assessment is an essential first step in the right direction.

The comprehensive hearing assessment provided by Duncan Hearing Healthcare begins with a personalized, professional consultation.

First time visiting. Every person I interacted with treated me as if I was the only customer. The Doctor is knowledgeable and has a clear understanding of how to communicate to a lay person the medical findings. Office is organized, modern. This operation should be used as a model for the healthcare industry.
Bob M.

Lady in hearing booth having hearing tested

The 3 Easy Steps to Your Comprehensive Hearing Assessment

Step 1 - Consultation

Your consultation will begin with a thorough rundown of our processes, so you will know exactly what to expect at each step along the way. Our compassionate, professional team member will have an in-depth conversation about your hearing loss concerns, a review of your medical history and family history, medications you take, and your lifestyle and treatment goals you hope to achieve. Your consultation provides both of us with a common starting point, establishing honest communication and confidence before we set out on the journey to better hearing health together.

Step 2 - Evaluation

Following your consultation, we will move on to further evaluation. Our initial tests will establish a baseline against which we will assess your progress and the effectiveness of treatment, regardless of the intervention options we pursue. Your hearing assessment might include any or all of the following:

  • Physical Observation with an Otoscope
  • Pure-Tone Preliminary Screening (includes transmitting different tones and frequencies through headphones)
  • Speech Testing (an assessment of your speech reception threshold)
  • Speech in Noise Testing (Quicksin)
  • Tympanometry Testing (assesses fluid on the ear, perforated eardrum, or wax build-up using a puff of air)
  • Acoustic Reflex Tests (evaluates how a tiny muscle in the middle ear reacts to sounds)

Our initial evaluations provide us with the information we need to diagnose your hearing capacity. As part of Duncan’s commitment to educating our patients, we will walk you through all of the data and explain what each item means.  

Step 3 - Decision Making

We will walk with you through any required decision-making processes, allowing you to have a voice in choosing the treatment option and hearing devices to suit your unique circumstances. We’ll present all of the options to you and will be there to answer any questions and discuss any concerns that you may have. 

You’re welcome to speak to your loved ones and schedule a second appointment. At your second appointment, we’ll go through your treatment plan and get things moving as quickly as possible to get you back to better hearing health.

Book a Hearing Assessment

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With hearing loss impacting 1 in 5 of us, the data suggests that at least one special person in our lives are struggling with hearing loss. The challenge is that it's often difficult for these people to admit that they have a challenge with their hearing or be open to seeking help.

That's why we have developed a free white-paper to help you to understand the different ways that you can support a loved one and encourage them to get the help that they need.

Fall River

508-674-3334

Hyannis

508-862-0255

Dartmouth

508-910-2221

Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.

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If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.

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As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.