Curbside Appointments: The Convenient, Simple, and No-Contact Way to Care for Your Hearing

In March 2020, when COVID-19 first became prominent throughout the US, the decision was made to create a simple and contact-free way for patients to continue to receive the hearing care and support that they needed during the difficult times.

What followed was hundreds of curbside appointments as our team continued to service patients, clean their devices with heightened sanitation protocols, and assist in any adjustments required to devices.

It quickly became clear that Curbside Appointments was not a short-term solution during COVID-19, but instead, it was a way to continue to support patients for the foreseeable future in a way that was much more convenient for many of our patients.

What is a Curbside Appointment?

At its most basic, this is drive-thru audiology – but rather than delivering you a burger and fries – you have one of our hearing care professionals come to your vehicle and offer you the support and help that you need in a contact-free way.

This includes:

  • Emergency Visits
  • Seasonal Clean & Checks
  • Annual Hearing Assessments
  • And Hearing Assessments for New Patients 

You can simply stay in the comfort of your own car and our team will be there to help and offer the assistance that you need. 

How Does It Work?

All appointments must be scheduled in advance. Then, at the agreed time of your appointment, you simply drive to the designated area (marked by signposts) in our parking lot.

  • If you’re at our Fall River office, then you should drive into the circular drive and call 508-674-3334.
  • If you’re at our Dartmouth location, then find a parking space and call 508-910-2221.
  • Or if you’re at our Hyannis location, then find a parking space and call 508-862-0255.

During the call, you simply share what vehicle you are in and a member of our team will be with you within the next few minutes.

Your hearing care professional will then be able to assist and even offer you a drink of your choice while you wait.

Receiving 5-star hearing care has never been easier.

curbside appointment image

How to Schedule a Curbside Visit?

If you would like to visit in a convenient and no-contact manner, then a “Curbside Appointment” is perfect for you.

Simply call your local office or complete this form and we’ll be able to help you find a convenient time slot for you to visit, with options the very same day often available.

You can then visit and we’ll be fully prepared to give you a warm welcome!

– Frequently Asked Questions –

Q: How Does a Hearing Test in My Car Work?

Although it may feel strange, many patients are benefiting from these new hearing tests. During the start of COVID-19, we invested in some incredible technology that allows you to have professional hearing tests outside of a sound booth.

By wearing noise-cancelling headphones and using a sanitized tablet, you can follow the options and have your hearing assessed.

It then shares the results immediately so that we can discuss and make any amendments to your existing devices.

Q: What's the Average Wait Time?

When you pull into the designated area and call us, we will be by your side within 1 to ten minutes. Then, depending on the reason for your visit, we’ll be able to advise on your wait times.

If it’s a quick clean and check of your existing devices, then you can expect to be relaxing in your car for 15-20 minutes.

Q: Can Others Be in The Car with Me?

Yes, your loved ones are welcome and encouraged.

 However, please ensure that all people in the vehicle are wearing face masks.

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With hearing loss impacting 1 in 5 of us, the data suggests that at least one special person in our lives are struggling with hearing loss. The challenge is that it's often difficult for these people to admit that they have a challenge with their hearing or be open to seeking help.

That's why we have developed a free white-paper to help you to understand the different ways that you can support a loved one and encourage them to get the help that they need.

Patient Care Coordinator Required to Join Winning Team

Duncan Hearing Healthcare is in search of a Patient Care Coordinator to join our amazing team in Fall River, Massachusetts. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Massachusetts.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture.

The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 9-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial