75 Cedar St, Hyannis,
MA 02601, USA
Frequently Asked Questions
Q: Where Should I Park?
When you have arrived at 75 Cedar St in Hyannis, you can park in the parking lot which is located directly outside of our building.
Our building is located behind Cape Cod Ear Nose and Throat Specialists (they are 65 Cedar St.) If you require any help, you can call us anytime at (508) 862-0255.
Q: Where Should I Go Once I Have Parked?
Once you have parked up, there is both a ramp and stairs in front of the building leading to a glass main entrance door.
Q: Who Will I Meet When I Walk Through The Door?
As soon as you walk through the door, you will be greeted by our smiley Patient Care Coordinator, Nancy Stevenson.
She will be waiting for you at the front desk which is located in the waiting room as you walk in.
Q: What Happens Between Me Arriving And Then Going Into A Private Room With The Provider?
For now, we are still remaining cautious in regard to COVID-19 regulations. Nancy S will be asking patients the covid screening questions and taking temperatures upon arrival. Alongside this, Nancy will make copies of necessary items such as photo identification and insurance cards, have you sign HIPAA (privacy act), and ensure that you have all the necessary supporting paperwork/documents ready.
If you have been tested elsewhere in the last 12 months, Nancy will gather your documents and make sure that we have a copy of your audiogram.
She will also make sure that if you didn’t complete the intake questionnaire that you will fill it out whilst you in the waiting room ahead of your appointment.
Once all documents and paperwork are prepared and completed, Nancy S will bring you to the exam room.
Q: Is There Anything I Need To Do/Prepare Prior To My Appointment?
While there isn’t too much preparation involved on your side, please bring your online or paper intake questionnaire fully completed prior to your appointment.
As well as this, we need a copy of your valid photo identification and your insurance cards. We kindly ask that you arrive 10-15 minutes prior to the appointment time in order to sign HIPAA and have supporting documents prepared for the appointment.
If you have had a hearing evaluation anywhere else in the last year, it is helpful if we receive a copy of the audiogram prior to your appointment.
Q: Can I Bring A Loved One Or Friend?
Yes, we encourage you to bring someone with you, if possible.
It is helpful to have a familiar individual with you as part of our testing and evaluation process.
Q: How Long Will My First Appointment Take?
While there is no set time, your appointment is generally scheduled for either 30, 45, or 60 minutes, depending on if you’ve already had a hearing test done elsewhere within the last 12 months or not.
Q: What Should I Do If I Need To Reschedule?
While we understand that sometimes life gets in the way, please call and speak with one of our Patient Care Coordinators at least 24 hours prior to your appointment or contact us through our website at least 24 hours prior to the appointment.
Why Should You Choose Duncan Hearing Healthcare?
Healthy hearing has a significant impact on your quality of life. Duncan Hearing Healthcare recognizes that your ability to communicate with family, friends, neighbors, work companions, and other individuals in your community provides a critical link in maintaining the independent and satisfying lifestyle you choose. Our goal is to use our expertise in hearing healthcare to work with you to restore and maintain these relationships.
Your choice of a hearing healthcare provider is an important decision. Duncan Hearing Healthcare has established a high level of trust by serving our patients with integrity, professional skill, advanced technology, and, most of all, personalized care.
Our 5-star ratings on Yelp, Facebook, and Google as well as numerous patient testimonies are evidence of the confidence we inspire in our patients. Why should you choose Duncan Hearing Healthcare to be your partner for better hearing? Here are six of the many reasons why our patients have chosen us.
6 Reasons Our Patients Choose Us
1. An Educated Patient Is a Satisfied Patient
Our team at Duncan Hearing Healthcare believes in educating our patients. The more clearly you are able to understand your condition, the more comfortable you are with identifying and utilizing the best treatment options to match your hearing goals and objectives. We focus on providing you with enough information to be confident with your care, while increasing your level of confidence to get the most out of the treatment options you help choose. We have found this level of personal control over hearing care produces a high level of satisfaction in our patients.
2. Our Experience Inspires Confidence
With 40 years of combined experience, our team of practitioners has the knowledge and expertise to meet or exceed your expectations when it comes to hearing healthcare. Collaborating our years of practice helps assure our patients that we will provide the best possible solution for their unique condition and circumstances. We work tirelessly to ensure that our patients have the very best possible care. This level of concern for our patients has inspired confidence, making our patients loyal members of the Duncan Hearing Healthcare family.
3. Comprehensive Hearing Care Starts with Comprehensive Testing
4. Optimized Hearing Requires State-of-the-Art Technology
Just like with cell phones, state-of-the-art digital hearing aid technology has produced some incredible advantages over older analogue instruments, providing patients with an opportunity to optimize their hearing in ways that were not possible a decade ago. Some of the main digital advantages reported by ASHA (American Speech-Language-Hearing Association) Wire include:
- Gain Processing (increased audibility w/o discomfort)
- Digital Feedback Reduction (DFR) (monitors, reduces, or eliminates feedback)
- Digital Noise Reduction (DNR) (reduces annoyance and improves speech recognition)
- Digital Speech Enhancement (DSE) (improves speech clarity)
- Directional Microphones and DSP (improves effective signal-to-noise ratio)
- Digital Hearing Aids as Signal Generators (capacity to generate sound, i.e. for tinnitus masking)
- Connectivity (adjustments from smartphone, connect phone calls into your hearing aid using Bluetooth, etc.)
Duncan Hearing Healthcare stays up to date with the most innovative technology available in hearing aids, allowing our patients all the benefits of advanced options in order to optimize their hearing experience.
5. Precise Fitting and Programming to Guarantee Long-term Satisfaction
Fitting also includes programming the unit to produce the most benefit for your unique hearing needs as well as the use of speech mapping to verify a proper fitting. Educating you on how the unit functions, cleaning, maintenance and care tips, answering your questions, and scheduling follow-up appointments to continue making adjustments are also an integral part of a precise fitting. The extra care and precision of a Duncan Hearing Healthcare hearing aid fitting is designed to guarantee long-term satisfaction with your hearing aid.
6. Exceptional Follow-Up Care Establishes Trust
We view our patients as members of our hearing care family with a true concern not only for your hearing health, but also for your overall wellbeing. This level of follow-up care has established us as trusted hearing healthcare leaders in the Fall River, Hyannis, and Dartmouth, MA areas.
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What Our Clients Say
It's nice to hear again
Someone recommended Duncan Hearing Healthcare to Allan. Impressively, he found that the clinic accepted his insurance plan, meaning that the investment needed for his treatment and care would be greatly reduced. His first contact with the team assured him that he’d made the right choice. “They were very, very nice, but also, the cost was sensible.”
Hearing aids make a huge difference
The new hearing aids made a huge difference. Not only did they let Sarah freely interact with others and pursue her career, but the array of features also improved her quality of life. “The ones I have now have Bluetooth,” says Sarah. “So phone and Zoom calls are much easier.”
I wasn’t ready for hearing aids
“I was looking through some literature, and Nancy was speaking to me, and all of a sudden it hit me that I could hear what she was saying, and I was not watching her face,” Marilyn says. “That was so overwhelming, I can’t tell you.” Since that moment, Marilyn has worn her hearing aids wherever she goes. “It’s a whole new world when you can’t hear and get hearing aids. It opens up so many things to you,” she says.
Jordan’s hearing aids help him to hear better, ‘especially in school’
In kindergarten, I failed the hearing test. They gave me a cookie, so I liked it. My hearing aids help me to hear better, especially in school.
I would tell anyone to just go and try it.
Make the call – you won’t regret it.
My new hearing aids have been a game changer. It is so important to be connected to others in conversation because if you don’t have that, you with become withdrawn and disconnected to loved ones and others. They are very helpful to living a connected life.
They were professional but in a nice way
The best way I can describe them is that they were very professional but in a very nice way,” he says. I didn’t know what type of hearing aid I was going to get involved with, and when I went to Duncan Hearing Healthcare, they were just very, very nice.” After a week of testing out different products with his doctor of audiology, Lance settled on a hearing aid that suited him. The features, in particular, met and exceeded his requirements.
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