Hyannis Hearing Center

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The Hearing Care Experts For Hyannis, MA

Many refer to Hyannis as the “Capital of the Cape” because our community is a major commercial and transportation hub of Cape Cod. Ferry and air transportation for passengers and freight to popular locations, like Nantucket and Martha’s Vineyard, moves through our community, while our natural harbor provides a port for recreation boating and commercial fishing on the Cape — second only to Provincetown.

Duncan Hearing Healthcare plays a critical role in helping our community maintain healthy hearing through our efforts to educate and provide the necessary support for better hearing in Hyannis, all over Cape Cod, and Massachusetts. Our team of 10 audiologists has earned the trust of thousands of patients, a number of physicians, and various local organizations throughout the state since we launched our clinic in 2003.

If you’re looking for trusted hearing care experts in Hyannis and the Cape, then you’ve come to the right place. Duncan Hearing accurately diagnoses the type and severity of your hearing challenges and then creates customized treatment solutions using services like advanced technology hearing aids, tinnitus management, earwax removal, hearing aid repair, and more.

If you, or someone you love, are struggling with hearing loss, tinnitus, or other hearing challenges, you might experience a lot of confusion thanks to conflicting and confusing information regarding what you should do. We’ll help clear up your confusion and provide personalized, practical hearing care at our Duncan Hearing clinic in Hyannis, MA, helping to enhance your hearing and your life.

From Comprehensive Hearing Assessments To Advanced Hearing Loss For People Of All Ages


75 Cedar Street, Hyannis
MA 02601

Phone Number:

Opening Times:

Monday: CLOSED
Tuesday: 8:30 AM – 4:30 PM
Wednesday: CLOSED
Thursday: 8:30 AM – 4:30 PM
Friday: CLOSED

Why Should You Choose Duncan Hearing Healthcare?

Healthy hearing has a significant impact on your quality of life. Duncan Hearing Healthcare recognizes that your ability to communicate with family, friends, neighbors, work companions, and other individuals in your community provides a critical link in maintaining the independent and satisfying lifestyle you choose. Our goal is to use our expertise in hearing healthcare to work with you to restore and maintain these relationships.

Your choice of a hearing healthcare provider is an important decision. Duncan Hearing Healthcare has established a high level of trust by serving our patients with integrity, professional skill, advanced technology, and, most of all, personalized care.

Our 5-star ratings on Yelp, Facebook, and Google as well as numerous patient testimonies are evidence of the confidence we inspire in our patients. Why should you choose Duncan Hearing Healthcare to be your partner for better hearing? Here are six of the many reasons why our patients have chosen us.

Audiologists and hearing care team of Duncan Hearing Healthcare in Hyannis, MA

6 Reasons Our Patients Choose Us

1. An Educated Patient Is a Satisfied Patient

Our team at Duncan Hearing Healthcare believes in educating our patients. The more clearly you are able to understand your condition, the more comfortable you are with identifying and utilizing the best treatment options to match your hearing goals and objectives. We focus on providing you with enough information to be confident with your care, while increasing your level of confidence to get the most out of the treatment options you help choose. We have found this level of personal control over hearing care produces a high level of satisfaction in our patients.

2. Our Experience Inspires Confidence

With 40 years of combined experience, our team of practitioners has the knowledge and expertise to meet or exceed your expectations when it comes to hearing healthcare. Collaborating our years of practice helps assure our patients that we will provide the best possible solution for their unique condition and circumstances. We work tirelessly to ensure that our patients have the very best possible care. This level of concern for our patients has inspired confidence, making our patients loyal members of the Duncan Hearing Healthcare family.

3. Comprehensive Hearing Care Starts with Comprehensive Testing

An adequate evaluation of your condition is a critical element in establishing the treatment plan that provides you the highest level of care. Our comprehensive evaluation goes beyond playing different sounds at different volumes and asking you whether you can hear them. Duncan Hearing Healthcare’s comprehensive hearing testing focuses on gathering information about your family history, medical history, injuries, lifestyle, and other factors to produce a broader picture of your overall condition. Information we gather allows us to customize a hearing rehabilitation program designed to improve hearing volume, hearing clarity, and even enhance your cognitive abilities as well as take measures to prevent additional damage to your hearing. This level of comprehensive care is only possible when it follows comprehensive testing.

4. Optimized Hearing Requires State-of-the-Art Technology

Just like with cell phones, state-of-the-art digital hearing aid technology has produced some incredible advantages over older analogue instruments, providing patients with an opportunity to optimize their hearing in ways that were not possible a decade ago. Some of the main digital advantages reported by ASHA (American Speech-Language-Hearing Association) Wire include:

  • Gain Processing (increased audibility w/o discomfort)
  • Digital Feedback Reduction (DFR) (monitors, reduces, or eliminates feedback)
  • Digital Noise Reduction (DNR) (reduces annoyance and improves speech recognition)
  • Digital Speech Enhancement (DSE) (improves speech clarity)
  • Directional Microphones and DSP (improves effective signal-to-noise ratio)
  • Digital Hearing Aids as Signal Generators (capacity to generate sound, i.e. for tinnitus masking)
  • Connectivity (adjustments from smartphone, connect phone calls into your hearing aid using Bluetooth, etc.)

Duncan Hearing Healthcare stays up to date with the most innovative technology available in hearing aids, allowing our patients all the benefits of advanced options in order to optimize their hearing experience.

5. Precise Fitting and Programming to Guarantee Long-term Satisfaction

When you buy a new pair of shoes, you don’t walk out of the store until you are satisfied that they are the right fit. Fitting your hearing aid requires a level of precision similar to buying a pair of shoes, but on a more critical level. A hearing aid fitting begins with choosing an instrument suited to your lifestyle and personal preferences. Precision molding is a crucial element in comfort, eliminating rubbing, aching, and soreness issues.

Fitting also includes programming the unit to produce the most benefit for your unique hearing needs as well as the use of speech mapping to verify a proper fitting. Educating you on how the unit functions, cleaning, maintenance and care tips, answering your questions, and scheduling follow-up appointments to continue making adjustments are also an integral part of a precise fitting. The extra care and precision of a Duncan Hearing Healthcare hearing aid fitting is designed to guarantee long-term satisfaction with your hearing aid.

6. Exceptional Follow-Up Care Establishes Trust

Duncan Hearing Healthcare is not a hearing aid dispenser focused on selling assisted listening devices. The commitment of our team members is to the overall hearing health of each patient. As evidence of our commitment, we focus on providing exceptional follow-up care designed to evaluate your response to treatment, make adjustments, provide continuing education, and ensure that our course of treatment is meeting the unique needs of every patient.

We view our patients as members of our hearing care family with a true concern not only for your hearing health, but also for your overall wellbeing. This level of follow-up care has established us as trusted hearing healthcare leaders in the Fall River, Hyannis, and Dartmouth, MA areas.

Request a Callback

Would you like to speak to one of our hearing care professionals to discuss your hearing health challenges? Then simply complete this form and we’ll call you back shortly.

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Frequently Asked Questions

Q: Where Should I Park?
When you have arrived at 75 Cedar St in Hyannis, you can park in the parking lot which is located directly outside of our building. Our building is located behind Cape Cod Ear Nose and Throat Specialists (they are 65 Cedar St.) If you require any help, you can call us anytime at (508) 862-0255.
Q: Where Should I Go Once I Have Parked?
Once you have parked up, there is both a ramp and stairs in front of the building leading to a glass main entrance door.
Q: Who Will I Meet When I Walk Through The Door?
As soon as you walk through the door, you will be greeted by our smiley Patient Care Coordinator, Nancy Stevenson. She will be waiting for you at the front desk which is located in the waiting room as you walk in.
Q: What Happens Between Me Arriving And Then Going Into A Private Room With The Provider?
For now, we are still remaining cautious in regard to COVID-19 regulations. Nancy S will be asking patients the covid screening questions and taking temperatures upon arrival. Alongside this, Nancy will make copies of necessary items such as photo identification and insurance cards, have you sign HIPAA (privacy act), and ensure that you have all the necessary supporting paperwork/documents ready. If you have been tested elsewhere in the last 12 months, Nancy will gather your documents and make sure that we have a copy of your audiogram. She will also make sure that if you didn’t complete the intake questionnaire that you will fill it out whilst you in the waiting room ahead of your appointment. Once all documents and paperwork are prepared and completed, Nancy S will bring you to the exam room.
Q: Is There Anything I Need To Do/Prepare Prior To My Appointment?
While there isn’t too much preparation involved on your side, please bring your online or paper intake questionnaire fully completed prior to your appointment. As well as this, we need a copy of your valid photo identification and your insurance cards. We kindly ask that you arrive 10-15 minutes prior to the appointment time in order to sign HIPAA and have supporting documents prepared for the appointment. If you have had a hearing evaluation anywhere else in the last year, it is helpful if we receive a copy of the audiogram prior to your appointment.
Q: Can I Bring A Loved One Or Friend?
Yes, we encourage you to bring someone with you, if possible. It is helpful to have a familiar individual with you as part of our testing and evaluation process.
Q: How Long Will My First Appointment Take?
While there is no set time, your appointment is generally scheduled for either 30, 45, or 60 minutes, depending on if you’ve already had a hearing test done elsewhere within the last 12 months or not.
Q: What Should I Do If I Need To Reschedule?
While we understand that sometimes life gets in the way, please call and speak with one of our Patient Care Coordinators at least 24 hours prior to your appointment or contact us through our website at least 24 hours prior to the appointment.

What Our Patients Say

Meet The Team

Request a Callback

Would you like to speak to one of our hearing care professionals to ask your questions, share your concerns, or share your challenges?

Then simply complete this form and we’ll call you back shortly for a friendly no-obligation conversation.

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Fall River








Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.


If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.


As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.