Maria Sousa

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Maria Sousa

Patient Care Coordinator

Maria Sousa bio

Maria, another Fall River native, is a graduate of the office support program at Bristol Community College. She has an extensive background and expertise in customer service, which she applies to coordinating patient care in our Fall River Center.

At Duncan Hearing, she is involved in making sure each patient has a positive experience and knows everything they need to know about their next appointment.

From scheduling appointments, submitting prior authorizations to insurance companies and ordering/sending repairs/receiving of hearing aids, she is a key part of the team and we wouldn’t be able to run smoothly without her!

While she spends most of her time concentrating on patients, she loves those fun moments at Duncan Hearing when we act silly with each other (while maintaining a professional image). It’s the perfect way to describe the Duncan Hearing family.

What she loves the most about her role is the friendships she builds with patients and the humour alongside it:

“One time when I brought a patient down the elevator in a wheelchair, the elevator took a min to register, the patient and I looked at each other and said, “not today”! Whenever I bring him down now, he says that to me.

Maria is also fluent in Portuguese, resides in Fall River with her daughter. She spends her time away from work, hanging out with her family or keeping fit outside.

If you could have dinner with one person?

My grandmother

What is your favorite sports team?

I’m not into sports

What is your favorite food?


If you could travel anywhere in the world, where would you go?


What’s your all-time favorite TV show/series?

That 70s show

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