Maria Sousa

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Maria Sousa

Patient Care Coordinator

Maria Sousa bio

Maria, another Fall River native, is a graduate of the office support program at Bristol Community College. She has an extensive background and expertise in customer service, which she applies to coordinating patient care in our Fall River Center.

At Duncan Hearing, she is involved in making sure each patient has a positive experience and knows everything they need to know about their next appointment.

From scheduling appointments, submitting of prior authorizations to insurance companies and ordering/sending repairs/receiving of hearing aids, she is a key part of the team and we wouldn’t be able to run smoothly without her!

While she spends most of her time concentrating on patients, she loves those fun moments at Duncan Hearing when we act silly with each other (while maintaining a professional image). It’s the perfect way to describe the Duncan Hearing family.

What she loves the most about her role is the friendships she builds with patients and the humour alongside it:

“One time when I brought a patient down the elevator in a wheelchair, the elevator took a min to register, the patient and I looked at each other and said, “not today”! Whenever I bring him down now, we always say that.”

Maria is also fluent in Portuguese, resides in Fall River with her family, daughter, and adorable dog Gizmo. She spends her time away from work painting, hanging out with her family or keeping fit outside.

If you could have dinner with one person (dead or alive) who would it be?

My grandmother

Who is your favorite sports team?

I don’t have one

What is your favorite food?

Chocolate

If you could travel anywhere in the world, where would you go?

Antigua

What’s your all-time favorite TV show/series?

That 70s show

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