Erin MacMullen

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Erin MacMullen


Erin MacMullen, MA, CCC-A of Duncan Hearing Healthcare

Since 2001, Erin MacMullen has provided patient care in the state of Massachusetts as a clinical and dispensing audiologist. Her family roots are from Swansea, MA but she grew up in Berkley, MA and attended Coyle and Cassidy high school where she met her husband of 22 years. Her Bachelor of Arts degree in Communication Disorders came from the University of Massachusetts, Amherst, where she also earned her Master of Science degree in Audiology in 2001. She holds her Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech Language Hearing Association (ASHA).

Following graduation, Erin has worked in several settings, including private practice, ENT (ear nose and throat) facilities, nursing homes, assisted living residences, and as a consultant for public school systems in the area. Her diverse experiences provide Erin with a special combination of skills that include the ability to diagnose and treat hearing impairments among a large range of individuals, from pediatric through geriatric populations.

A typical day for Erin at Duncan Hearing consists of patient appointments which include comprehensive diagnostic hearing tests, counseling, educating, fitting amplification, Veterans testing, hearing aid maintenance and care, and supporting patients and their families on the road to a lifetime of better hearing.

Her personal success story is when a patient came to her from another provider who had been struggling for a few years with her amplification.

After a little investigating it was clear the aids had been fit to the opposite ears which in some cases would not have been a huge problem but in her case her hearing loss was drastically different for each ear. She reprogrammed the hearing aids to the correct ears and for the first time the patient was able to hear.
The patient was so happy and relieved that she could hear again and that Erin took the time to investigate the patient’s complaints and not brush her off like the previous provider had done.

Erin lives in the South shore with her husband, two daughters, and their four cats. She is her daughters biggest supporter and devotes her free time to their competitive dance and all-star cheer passions.

If you could have dinner with one person (dead or alive) who would it be?

My Dad I miss him every day!

What is your favorite sports team?

My daughters Elite Dance Team and All-Star Cheer Teams

What is your favorite food?

Pizza, I could eat it every day!

If you could travel anywhere in the world, where would you go?


What’s your all-time favorite TV show/series?

Dance Mom’s
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Patient Care Coordinator Required to Join Winning Team

Duncan Hearing Healthcare is in search of a Patient Care Coordinator to join our amazing team in Fall River, Massachusetts. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Massachusetts.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture.

The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 9-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial