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Kimberly Duclos, HIS

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Kimberly Duclos, HIS

Hearing Instrument Specialist

Kimberly Duclos, Hearing Instrument Specialist at Duncan Hearing Healthcare

Kimberly grew up in Fall River, MA and has been a vital member of the Duncan Hearing Healthcare team since September of 2016.

She studied health sciences from 2010 to 2015 at both Bristol Community College and New England Institute of Technology. She went through extensive hands on training and worked hard to get her Hearing Instrument Specialist License.

Her expertise and extensive background in customer service as well as several years of food service business management provide her with a special set of skills. Her special talent is brightening the day of everyone who comes into contact with her.

As a hearing instrument specialist, she works directly with patients to assess their auditory needs. Whether through a comprehensive hearing test, selecting devices or real ear measurements, she uses a combination of methods to ensure each patient is receiving maximum benefit from their hearing aids.

While she loves working directly with patients, her favorite thing about Duncan Hearing Healthcare Team is the fact that she gets to be around women who are driven to work hard and work together to give patients the best experience when they visit Duncan Hearing.

One of her personal favorite success stories is when she fit a patient who had suddenly lost their hearing in her left ear with a hearing device. She was fit with a Bicros System and the minute I turned it on for her she started to cry. Her first follow up appointment was 2 weeks after her fitting, and she came in and told me about the things she heard now, that she hadn’t in years. She was hearing her dog’s nails on the hardwood floor, she could hear her daughter singing in her room, and she could even hear the wind. She worked in theater and found her hearing loss made her timid and self conscious, but since having the hearing aids she has more confidence in herself. It’s a great feeling knowing how happy you’ve made someone by helping them to hear better.

Kimberly makes her home in Swansea with her 11-year-old daughter, Emma and fiancé, Eric. She enjoys spending time with her family, spending time outdoors, and utilizing her creative talents. She even has an Etsy shop where she sells wire wrapped crystals she makes herself.

If you could have dinner with one person (dead or alive) who would it be?

Oprah Winfrey because she’s interviewed so many people from all walks of life and I’d love to ask her questions about them.

What is your favorite sports team?

I always root for the home team! Red Sox, Patriots and Bruins ☺

What is your favorite food?

Hibachi

If you could travel anywhere in the world, where would you go?

Scotland or Greece

What’s your all-time favorite TV show/series?

I have way too many to pick just one, but some of my most recent favorites are Stranger Things, Outlander, Ozark and Schitt’s Creek
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Patient Care Coordinator Required to Join Winning Team

Duncan Hearing Healthcare is in search of a Patient Care Coordinator to join our amazing team in Fall River, Massachusetts. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Massachusetts.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture.

The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 9-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial