Pete Mullen

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Pete Mullen

Practice Manager

Pete Mullen, Practice Manager at Duncan Hearing

Growing up in Somerset, Pete’s childhood roots back to Massachusetts, where he graduated from Somerset High School.

Fortunately, he’s known Nancy for years. Recognizing the hard work and dedication that she has always carried, he knew this role would be a great opportunity and one that he could truly thrive in.

As the general practice manager for Duncan Hearing Healthcare, he plays a strong role in making sure the whole team stays afloat.

Overseeing the administrative functions at all sites, he is often multitasking to ensure all patients receive the best possible experience with us – and he does a great job at that!

While the job can often require a lot of patience and an eye for detail, Pete loves the fact that he is part of a team that helps people. Everyone is so passionate about what they do, and every individual that works there plays an important part in ensuring the success of Duncan Hearing Healthcare.

For Pete, it’s fulfilling to work alongside such driven and successful people who truly want the best for their patients.

Outside of work, Pete has a special skill for bowling and has carried it as a hobby for 47 years. He also loves to spend time with friends and visit the casino more than he should! But we’ll let him off on that one…

If you could have dinner with one person (dead or alive) who would it be?

Stevie Nicks

What is your favorite sports team?

Boston Bruins

What is your favorite food?

Chicken Parm or a good pizza

If you could travel anywhere in the world, where would you go?

Australia

What’s your all-time favorite TV show/series?

Friends
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Patient Care Coordinator Required to Join Winning Team

Duncan Hearing Healthcare is in search of a Patient Care Coordinator to join our amazing team in Fall River, Massachusetts. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Massachusetts.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture.

The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 9-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial