Patient Care Coordinator
Nancy is a front office administration expert with extensive experience in the medical field. Keeping our Hyannis center running smoothly is the special skill Nancy brings to Duncan Hearing Healthcare and our patients look forward to being greeted by her at the front desk.
She is a true Massachusetts native and grew up in Randolph, where she went to Quincy College. Now residing in Centerville with her husband, she enjoys spending time with her three children, three grandchildren, and making frequent trips to Maine to visit one of her daughters.
A typical day at Duncan Hearing will include scheduling appointments, answering phone calls and checking clients in and out of the office.
The joy of Nancy’s role is that she gets the ability to communicate with patients daily and notice the progression in their hearing. Her favourite part of her role is seeing people happy to have their hearing improve, especially when they’re surprised by the difference.
One particular moment that stood out for her was:
“A client who was giddy because she was so joyful to have her hearing back. She hadn’t heard for years and was communicating with a whiteboard. Now she can have conversations again and hear what’s going on around her. It was wonderful to be able to talk with her and see her so happy.”
Outside of the clinic, she loves to exercise her creativity and make lots of types of interesting things. Her favorite is pottery but she also loves to garden and quilt.
If you could have dinner with anyone dead or alive who would it be?
What is your favorite sports team?
What is your favorite food?
Shrimp Scampi and homemade carrot cake
If you could travel anywhere in the world, where would you go?
Italy and Greece
What is your all-time favorite TV show/series?