Former Secretary of US Navy Talks About Hearing Loss

Former Secretary Of US Navy Opens Up About His Hearing Loss Journey

09/22/2021 | Patient Resources, Patient Stories

Having helped thousands of patients across Massachusetts, we have seen many different people dealing with many different problems. We take pride in our ability to adapt to and assist any patient that walks through our doors, as hearing loss can happen to anyone.

But what happens when hearing loss happens to someone who is used to helping other people? How does a person who is strong-willed and able to overcome so many of life’s other challenges cope with hearing loss?

Luckily, we were able to ask a real-life hero, Bill Middendorf ourselves, as he has been a patient at Duncan Hearing Healthcare and has entrusted us to help with his hearing loss.

Mr. Middendorf Has Been Helping All Of Us Since Before We Were Born

Mr Middendorf, now 97 years old, served in the US Navy in Pacific in World War II. Mr. Middendorf then became Secretary of the U.S. Navy during the 1970’s. During his time, he spent countless hours in engine rooms ensuring the proper function of our entire fleet. Over 315 engine rooms to be more precise.

Engine rooms can damage a person’s hearing quite quickly if the proper protection is not worn. In this case, Mr. Middendorf had bigger concerns than that of his hearing.

When working within engine rooms, the generators are the most damaging piece of equipment to someone’s hearing. These operate at such a loud volume that even a small amount of exposure can do irreversible damage.

When spending a lot of time around them, the damage can be catastrophic. Generators attack the upper register of your hearing. This makes it challenging to hear higher-pitched sounds such as children’s voices.

The Importance Of Hearing Was Not Lost On Mr. Middendorf

In light of this information, Mr. Middendorf requested that the sailors get hearing aids to counteract this issue. With these hearing aids, they could distinguish between the sounds of the generators and the sounds of their fellow sailors. This made it easier to understand orders and keep everyone safe.

Even back then, Mr. Middendorf knew the importance of hearing in the workplace and made it his mission to care for his fellow sailors. Engineers are a vital part of the team and are often overlooked. So getting them the proper care was a priority for Mr. Middendorf.

That’s Not The Only Place Mr. Middendorf Would Be Of Assistance

After learning of the damage that loud noises could cause, his attention was drawn to a base in the Philippines. There were over a thousand sailors who were staying at a rest and relaxation camp there.

Much to Mr. Middendorf’s surprise, the speakers being used to play music were set to astronomical volume levels. When the men’s hearing was tested, it was clear that their hearing was adversely affected.

After speaking with the mayor, they agreed to turn down the volume and play some gentler song choices. Naturally, the men were not happy, but the science suggested this would be very good for the long-term care of everyone’s hearing.

Mr. Middendorf has been fighting hearing loss for decades. He knows the perils of what can happen if left unattended.

Schedule A Hearing Assessment

There Comes A Time When We All Must Focus On Our Hearing

When it came time to treat his own hearing, he wanted to make sure he was working with the best.

Duncan Hearing Healthcare came highly recommended by another family member who is also in the medical industry. Mr. Middendorf’s daughter had found out about Duncan Hearing Healthcare and recommended them to him.

He and his family were becoming increasingly frustrated with how rapidly his hearing loss was progressing. Having to repeatedly ask “What did you say?” was starting to weigh on his life at home. This is usually the first sign of hearing loss.

Hearing Loss Can Happen To Anyone

If it can happen to Mr. Middendorf, then it can happen to anyone.

Their first step was to administer a comprehensive hearing assessment. From there, the team at Duncan was able to quickly diagnose a solution and get Mr. Middendorf back to his old self again. 

By working with a team of qualified professionals, Mr. Middendorf was able to restore his hearing and continue enjoying his retired life.

When we asked Mr. Middendorf what advice he might have for someone considering contacting Duncan about their own hearing, he responded, “Why not? What is the point of being silent if you can open up your hearing again? Life is all about hearing. Would you agree?”

Yes, sir, we would!

We do everything we can to live up to the standards set by Mr. Middendorf and all of our military services. As a society, we forget that our heroes sometimes need our help as well.

If you or a loved one is struggling with a hearing loss, we encourage you to contact us immediately. Early detection is the best remedy, and we are always here to help.

Please request a callback here for a friendly and no-obligation phone call to discuss your hearing or that of a loved one. Don’t wait any longer.

As Mr. Middendorf would say, “Life is all about hearing.”

Do you know somebody that needs to see this? Why not share it?

Nancy Duncan, Au.D.

Dr. Nancy Duncan graduated from Somerset High, Somerset, MA in 1991 and received her B.S. in communication disorders and psychology from Worcester State College. Her master of science in audiology was awarded at the University of Arkansas in 1997, after which she worked for several private audiology practices in Arkansas, Rhode Island, and Massachusetts. Returning to the area in 2003, Dr. Duncan founded Duncan Hearing Healthcare, allowing her to apply her passion to her community through rehabilitative audiology and individual patient care. She earned her clinical doctorate in audiology degree from the Pennsylvania College of Optometry (now Salus University) in 2005. Her passion for her family and community is an integral part of what drives her to provide trustworthy, professional hearing healthcare to her patients.

    Request a Callback

    Would you like to speak to one of our hearing care professionals to discuss your hearing health challenges? Then simply complete this form and we’ll call you back.

    • This field is for validation purposes and should be left unchanged.



    This field is for validation purposes and should be left unchanged.

    Fall River








    Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

    This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

    We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

    We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.


    If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.


    As you’re still reading, you must like what you’ve seen.

    The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

    Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

    • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
    • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
    • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
    • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
    • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
    • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
    • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
    • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

    These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

    We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

    As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

    You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

    Duties include:

    • Scheduling & confirming patient appointments, check-ups and physician referrals.
    • Ultilize electronic database system
    • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
    • Checking patients in & out of appointments
    • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
    • Insurance billing
    • Data entry & record keeping
    • Troubleshooting minor hearing aid issues
    • Collecting and recording payments

    If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

    • Strong interest in patient care and hearing health
    • Knowledge of Microsoft Office
    • Experience with electronic database systems

    You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

    Finally, let’s discuss the wage and benefits of being part of this journey.

    The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

    Additional benefits include:

    • Life insurance
    • Paid time off
    • Retirement plan

    The working schedule is:

    • 8 hour shift for full time employees
    • Day shift
    • Monday to Friday

    If you believe that this is the right fit for both you and us, then we would love to talk.

    Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

    We very much look forward to hearing from you.