Our COVID-19 Safety Procedures

11/17/2021 | Local News, Patient Resources

Duncan Hearing Healthcare’s commitment to you and your safety remains of paramount importance. We have updated our mask policy for the office. As of Monday 11/22, masks will once again be mandatory for all people coming to the office in order to keep everyone safe.

Our practice has always been focused on infection control. In addition to what we have always done, we are continuing to augment our protocols to exceed what is recommended by the Centers for Disease Control (CDC) and the Occupational and Safety Health Administration (OSHA).

Our response to Covid-19 is both comprehensive and meticulous.

Dr. Duncan and her amazing team have worked diligently to enhance our procedures and protocols to provide the safe, exceptional care you have become accustomed to.

Here are a few of the measures we have implemented:

  • Multiple Medical-Grade HEPA/UV-C light purifiers stationed throughout the office.
  • Readily available hand sanitizer throughout the office.
  • Entry doors to the office suites will be propped open to minimize contact.
  • Sanitizing of all door handles and other often touched areas between patients
  • Curbside waiting room. You will call us when you arrive, and we will complete your check-in over the phone; we will have you wait in your car until it is your turn then we will call you when it is your turn to enter the office.
  • Curbside care will be utilized whenever possible to keep your exposure to a minimum and lessen in-office foot traffic.
  • Increased use of PPE. Any clinician or staff member having direct contact with patients will be wearing face shields and face masks as well as gloves when necessary.
  • Modifications to the schedule to stagger appointments times.
  • We require all patients over the age of 2 who enter the office to wear a mask or face covering if not medically contraindicated.
  • Walk-in appointments will not be allowed at this time. If you are having a problem, we kindly ask you to call the office, and we will make arrangements to assist you in a timely fashion.
  • Telephone and telehealth appointments will continue to be offered if you are not yet ready or able to come out to us at this time safely.
  • Paperless intake forms are available to you; let one of our team members know, and they can be emailed out to you.

Thank you for your ongoing trust and patience during this unprecedented time.

Please don’t hesitate to reach out if you have any questions.


Dr. Duncan and the Duncan Hearing Healthcare Team

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Nancy Duncan, Au.D.

Dr. Nancy Duncan graduated from Somerset High, Somerset, MA in 1991 and received her B.S. in communication disorders and psychology from Worcester State College. Her master of science in audiology was awarded at the University of Arkansas in 1997, after which she worked for several private audiology practices in Arkansas, Rhode Island, and Massachusetts. Returning to the area in 2003, Dr. Duncan founded Duncan Hearing Healthcare, allowing her to apply her passion to her community through rehabilitative audiology and individual patient care. She earned her clinical doctorate in audiology degree from the Pennsylvania College of Optometry (now Salus University) in 2005. Her passion for her family and community is an integral part of what drives her to provide trustworthy, professional hearing healthcare to her patients.

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