My hope is that this helps you to understand the vast differences and make the best possible decision for your circumstances and long-term healthcare

What’s the Difference between a Standard Hearing Evaluation and a Hear Wellness Assessment at Duncan Hearing Healthcare?

01/07/2023 | Hearing Health, Hearing Tests, Industry News, Patient Resources

Although we all recognize the big differences between a night at a budget motel and a night at the Ritz Carlton, some people incorrectly believe that all hearing tests are the same. The truth is that the differences are just as vast.

With hearing tests being available online, at your local big box store, and what feels like on every street corner at the moment, it’s important that you make a smart decision when choosing where you have your hearing tested to prioritize your long-term hearing health.

The biggest challenge is that it’s difficult to understand the differences. That’s why, in this article, I’m going to explain the key differences between the hearing test that you can have at a big box store, our standard hearing evaluation, and our advanced “Hear Wellness Assessment.”

My hope is that it will help you to understand the vast differences and make the best possible decision for your circumstances and long-term healthcare.

It’s important that you start with the end in mind.

The purpose of a hearing evaluation is most importantly to analyze your hearing health and pinpoint why you may be experiencing hearing challenges and what your treatment options may look like.

From testing thousands of people’s hearing, we have learned that there is an array of reasons why you may be struggling to hear. It could simply be a buildup of earwax, it could be an auditory processing challenge, or it could even be a more serious medical challenge that requires an immediate referral.

This is why we’ve been so passionate about advanced hearing assessments to ensure that you’re not being diagnosed with a hearing loss based on a simple “beep beep” test that could potentially miss a more serious condition and incorrectly prescribe you with a set of hearing aids.

The key differences

To understand the key differences between a standard hearing test from a big box store, our standard evaluation, and our advanced Hear Wellness Assessment, I’ve included a comparison chart below.

the Difference between a Standard Hearing Evaluation and a Hear Wellness Assessment

As you can see, a big box store predominantly focuses on two things.

They run a pure-tone test which is where you respond when you hear different beeps, which is a basic form of hearing test. They then share the results and make a recommendation which is typically to purchase a set of hearing aids.

Our standard evaluation is much more advanced, as it starts by understanding your case history, who you are, and what you’re looking to achieve. We then look into your ears using a video otoscope (a small video camera) to check your overall hearing health and ensure everything is functioning correctly. Following this, we run two different types of tests, a speech-in-noise test where you’re asked to repeat words with different degrees of background noise and a pure tone test. Following this, we’ll discuss the results and our recommendations as well as send a detailed report to your physician.

We then have our Hear Wellness Assessment which is a highly advanced hearing health check-up. It has an out-of-pocket cost of $295.00 which can be redeemed against any of our treatment plans.

This includes all of the above and also includes:

Which option is right for you?

I hope that the above explains some of the key differences between the different tests available and how Duncan Hearing Health Care prioritizes your long-term hearing health through advanced and comprehensive testing.

To learn more about our Hearing Wellness Assessment, you can click here.

If you’re unsure which type of hearing evaluation is right for your unique needs and circumstances, then simply call your local office and we’ll ask you some questions to help understand which is right for you and help you to schedule your appointment.

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Nancy Duncan, Au.D.

Dr. Nancy Duncan graduated from Somerset High, Somerset, MA in 1991 and received her B.S. in communication disorders and psychology from Worcester State College. Her master of science in audiology was awarded at the University of Arkansas in 1997, after which she worked for several private audiology practices in Arkansas, Rhode Island, and Massachusetts. Returning to the area in 2003, Dr. Duncan founded Duncan Hearing Healthcare, allowing her to apply her passion to her community through rehabilitative audiology and individual patient care. She earned her clinical doctorate in audiology degree from the Pennsylvania College of Optometry (now Salus University) in 2005. Her passion for her family and community is an integral part of what drives her to provide trustworthy, professional hearing healthcare to her patients.

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    Fall River








    Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

    This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

    We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

    We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.


    If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.


    As you’re still reading, you must like what you’ve seen.

    The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

    Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

    • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
    • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
    • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
    • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
    • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
    • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
    • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
    • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

    These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

    We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

    As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

    You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

    Duties include:

    • Scheduling & confirming patient appointments, check-ups and physician referrals.
    • Ultilize electronic database system
    • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
    • Checking patients in & out of appointments
    • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
    • Insurance billing
    • Data entry & record keeping
    • Troubleshooting minor hearing aid issues
    • Collecting and recording payments

    If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

    • Strong interest in patient care and hearing health
    • Knowledge of Microsoft Office
    • Experience with electronic database systems

    You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

    Finally, let’s discuss the wage and benefits of being part of this journey.

    The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

    Additional benefits include:

    • Life insurance
    • Paid time off
    • Retirement plan

    The working schedule is:

    • 8 hour shift for full time employees
    • Day shift
    • Monday to Friday

    If you believe that this is the right fit for both you and us, then we would love to talk.

    Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

    We very much look forward to hearing from you.