Hear Wellness Assessments

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Hear Wellness Assessment – Functional Hearing Assessment

Beyond The Beep Test

If you or a loved one are struggling to hear in more difficult listening environments such as social situations, groups or restaurants, a basic hearing evaluation may not be enough. Also, if you have unsuccessfully tried hearing aids in the past, a basic hearing evaluation may not be providing all the answers needed to make you a successful hearing aid user.

Basic hearing evaluations, the “beep test” everyone thinks of when you say hearing test, are just that, basic. They simply tell us the lowest level that you hear a beep. The evaluation tells us little to nothing about how you hear in the real world.

At Duncan Hearing Healthcare, we know that hearing is more than just hearing beeps! Hearing connects you to the world around you including family, friends, co-workers and hearing keeps you safe! Hearing properly is the foundation for good communication, which helps strengthen relationships with our loved ones.

Studies have shown that untreated hearing problems create a barrier to communication, it can lead to changes in brain cognition or brain function, can put you at a greater risk of falling, and can lead to social isolation, anxiety, fatigue and depression. Underlying issues such as cardiovascular disease and diabetes can further cause hearing issues.

We want to know how your hearing difficulties are affecting you and your relationships and how you feel about it, not just how these difficulties are affecting your communication. Because it is about so much more, you hear with your ears but listen with your brain. We have developed the Hear Wellness Assessment to take a look at not just your ears but everything that could affect your auditory experience and anything that could affect your treatment options. The Hear Wellness Assessment provides testing in noise as well as looking at the cognitive components that assist with understanding what we hear. This assessment looks at hearing, listening, comprehending, communicating and how this affects you day to day. Having this information can lead to better recommendations, more effective treatment options and better outcomes to new patients or those who have struggled with hearing aid usage in the past.

The 3 Easy Steps to Your Comprehensive Hearing Assessment

Q: How long does the Hear Wellness Assessment Take?

A: The Hear Wellness Assessment is a comprehensive assessment and does take longer than the basic hearing evaluation. The appointment can take anywhere from 1 ½ to 2 hours.

Q: Should I have a basic evaluation or the Hear Wellness Assessment?

A: If you are noticing that you are struggling to hear, especially in more challenging environments and this has gradually become worse over time, then the Hear Wellness Assessment is recommended.

This assessment was designed for exactly these types of issues. Changes in our auditory system, brain and balance systems are gradual as we age and sometimes creep up on us. It’s important to have them fully evaluated to establish a baseline so that moving forward we have something to compare to if additional changes are noted. Being proactive when it comes to your auditory health can reduce the risks of cognitive decline, falling, tinnitus and can affect your overall success with treatment.

Q: Does my insurance cover the cost of the Hear Wellness Assessment?

A: No, the Hear Wellness Assessment is an out of pocket investment into your hearing health and well being. It is done in addition to your basic hearing evaluation which is covered by insurance. The basic evaluation will still be billed and covered by insurance. The additional investment for the time, testing and wellness plan development is $295. However, this is redeemable against any of our treatment plans.

Q: Do I need to bring or do anything prior to my visit?

A: Yes, Simply complete the intake paperwork and questionnaires that were either mailed or emailed prior to your visit. Bring any completed paperwork along with your insurance cards and picture ID to the appointment. We ask that you be well rested, wear comfortable clothing and footwear and if you wear glasses, please bring those with you as well. Also, please bring a family member or close friend with you to the test as we do like to have someone with you who communicates closely with you to answer some questions as well regarding your communication.

Comprehensive Auditory/Cognitive Hearing Assessment

#1 Health History

#1 Health History

Obtaining your comprehensive medical history is important. Research shows that body systems are interrelated. We can’t simply just look at your ears as they don’t exist in a vacuum. Changes in hearing are associated with changes in cognition or brain function, cardiovascular function, diabetes, balance/falls, and much, much more.

Obtaining your social history is important. Hearing connects you to people and your surroundings. Changes in hearing are associated with social isolation, anxiety, fatigue, loneliness, and depression.

We want to get to know you. Looking at the full picture helps us use the results from each test to customize your Hear Wellness Plan to get the best results for you!

#2 Video Otoscopy and Earwax Removal

#2 Video Otoscopy and Earwax Removal

Have you ever seen what the inside of your ear looks like? We can’t wait to show you. We have a camera to give both of us a better view. Though earwax has a purpose, too much of it can impact your hearing. If we see too much, we will remove it through suction, irrigation, or using instruments. We have the new revolutionary Earigator system available to use if possible to flush your ears comfortably and easily!

#3 Dexterity

#3 Dexterity

Dexterity plays an important role in treatment options. Many patients have difficulty managing small or intricate objects because of arthritis, neuropathy or other issues and this must be assessed before deciding upon treatment options so the wrong choice is not made. Things like managing cleaning, battery changing, button pushing and insertion of hearing devices if necessary must be taken into consideration prior to selection. We use the Purdue Pegboard Test to complete a simple assessment to quickly and painlessly determine your dexterity level or identify any pre clinical neurological changes.

#4 Balance

#4 Balance

There are many different reasons you may be at risk for falling, one of which could be untreated hearing loss, which can increase your risk of falling by up to 8 times. We evaluate your balance through the simple and practical Timed Up and Go (TUG) screening as well as the GANS SOP test. We may recommend at home exercises or refer you to specialized physical or vestibular therapy. Our goal is to help you lessen the risk of falling which in turn will lessen the risks of unnecessary ER visits, possible overnight hospital stays and unnecessary rehabilitation and/or long term healthcare facility placements.

#5 Cognition

#5 Cognition

Untreated hearing loss is linked to changes in cognition; the rate of decline can increase by up to 5 times. Cognitive ability can make all the difference in “how” a person hears. Two people can have the same degree of hearing loss yet function very differently in the world, cognitive functioning is often the reason why. Our procedure uses a groundbreaking new FDA-cleared system called the Cognivue that will screen your executive function, memory, visuospatial skills, reaction time and processing speed. Recent research indicates that treating hearing loss can slow down or potentially even reverse mild cognitive decline. If hearing aids are recommended, this screening will help us select the best hearing devices for you as part of your plan of care.

#6 Hearing

#6 Hearing

Hearing Diagnostics – This evaluation allows an audiologist to look at all parts of your hearing system from your ear to your brain, including your outer ear, middle ear, inner ear, and auditory processing. It’s non-invasive, pain free, and will determine if any of your hearing challenges are medically treatable.

#7 Hearing in Noise

#7 Hearing in Noise

Hearing In Noise – Hearing in noise is the most common hearing complaint. This test measures how well you can focus on what you want to hear in noisy environments and your listening effort in noise. This information helps us recommend the best treatment options for you, including hearing aid selection/programming, accessories, and auditory training.
Sound/Noise Tolerance – Everyone has different sound preferences. This test allows us to understand which sounds are uncomfortably loud for you and how long you can tolerate being in noisy situations. Your sensitivity impacts which devices we choose and how we program them.

#8 Development of Your Hear Wellness Plan

#8 Development of Your Hear Wellness Plan

Our approach is tailored to YOU for your unique needs, preferences, and lifestyle. Based on all of the information that we collected during this process, we create a Hear Wellness Plan. Your plan includes a comprehensive take-home report for you and your physician. This details the results of your tests and any needed referrals, such as primary care, otolaryngology, ophthalmology, neurology, physical therapy, and occupational therapy. Then we help make your next steps as simple as possible and walk you through “next steps”. We will also have baseline measurements to use after consistent hearing aid use to see where improvement can be noted.

#9 Implementation of Wellness Plan

#9 Implementation of Wellness Plan

If your Hear Wellness Plan indicates that you may benefit from the use of amplification, hearing protection, musicians earplugs or any other hearing related service that we can help you with, we will discuss those options with you. We will be happy to discuss these treatment options at length, discuss possible insurance coverages and any out of pocket investments. Our goal is to help you improve your life through better hearing and audiologic care. If you have any questions along the way, don’t ever hesitate to reach out. We are here for you each step of the way. As your health, hearing, and lifestyle change over time we will reevaluate and adjust your plan as needed.

Schedule an Appointment

Your choice of hearing healthcare provider is an important decision. Duncan Hearing Healthcare is ready to back up our commitment to provide you with 5 -star rated hearing care.

Start a better hearing partnership with a trusted leader in hearing healthcare by filling out our form to have one of our experts call you back.

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Fall River








Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.


If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.


As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.