Virtual Hearing Care

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Speak To a Doctor Of Audiology Today Using Innovative ‘Virtual Hearing Care’

People around the world can engage with each other without stepping a foot outside their door.

Through the Internet and modern technology, people work from home and meet with loved ones via a video call.

This greatly reduces the need for expensive travel and ensures that people don’t miss out on special moments just because they live far away from each other.

But when it comes to visiting the audiologist, patients have no option but to travel to their doctor’s office, sit patiently in the waiting room, and meet with their doctor face to face.

In troubling times, such as the current COVID-19 pandemic, when leaving your home and travel is heavily discouraged, those who seek hearing care are forced to postpone or even cancel essential appointments and not receive the care they need.

There is good news, though – times are changing. Duncan Hearing Healthcare is pleased to introduce Virtual Hearing Care to its patients across Massachusetts.

This innovative technology means that you can have a face-to-face video consultation with an audiologist in your own home. It is an easy and convenient way to ensure your hearing health remains an important part of your healthcare regime.

Schedule a ‘Virtual Hearing Care’
Initial Consultation

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What is Virtual Hearing Care

With your cell phone, tablet, or PC, you can easily connect and converse face to face with your audiologist from the comfort of your home or office. There’s no need to travel. No need to leave work or home early for your appointment. And there’s no need to reschedule other appointments.

This service benefits new patients and current patients, no matter where you are on your journey to better hearing. Perhaps you’ve noticed your hearing hasn’t been up to par and you are worried and concerned, wondering what to do next. This is a good opportunity to ask questions and receive advice form a top professional in audiological healthcare.

If you are already a familiar face at Duncan Hearing Healthcare, we can help you, too. We can discuss any changes you’ve noticed in your hearing, troubleshoot any hearing aid issues, and get your hearing back on track without any delays.

Patients who wear the latest advanced hearing technology will appreciate its remote programming capabilities, meaning their audiologist can fine tune their hearing aids within minutes.

“I’m a fairly new area resident and client of Duncan Hearing. I’m also a snowbird. Last fall during my hearing evaluation, they told me that my older hearing aids were starting to fail. I decided to ride it out and headed south. Unfortunately, my hearing aids failed while I was away. But it turned out okay. Dr. Duncan and her team were able to order and deliver to me new and upgraded hearing aids. We did a remote activation and they helped me link my new aids to my new cell phone for bluetooth connectivity. This was my first experience with having a bluetooth connection, and it is great! But I couldn’t have done it without the guidance of Kimberley and Duncan Healthcare. Thank you all very much!”

– Mike G.

Types of appointments that can be done Virtually:

  • Hearing aid activations (some restrictions may apply)
  • Smartphone troubleshooting
  • Counseling and orientation appointments during the initial 45-day introductory period
  • Hearing Device Adjustments during the initial 45-day introductory period (some restrictions may apply)
  • Follow up to initial consultations
  • Tinnitus Management appointments

What is the benefit of Virtual Appointments?

  • Performed from the comfort of your own home or office
  • Saves you time, don’t have to leave 15minutes-30 minutes prior to appointment to arrive on time!
  • No need to drive to office; skipping traffic, waiting room delays etc
  • No need to find rides if transportation is an issue.
  • Less exposure if you are someone who is at risk healthwise
  • You’ll have access to Hearing Healthcare no matter where you are
  • Overall more convenient!

How To Arrange Your ‘Virtual Hearing Care’ Appointment

If hearing test jitters have stopped you from visiting an audiologist or you feel wary about needing a hearing aid, a Virtual Hearing Care consultation is good place to get answers to some of your most concerning questions.

Your video consultation will last for approximately 15 minutes. During this time, you can share your concerns and ask as many questions as you like about your hearing health.

One of our audiologists will provide you with enough information to enable you to confidently take your next steps towards better hearing.

And the best part is – the appointment is completely complimentary. Accessing professional audiological advice and support has never been easier.

To arrange your ‘Virtual Hearing Care’ appointment, simply complete the form on this page. A member of our team will then be in touch to arrange a time that’s suitable for you.

My experience at Duncan has been very positive. Staff members are very professional, genuinely kind, nurturing, and compassionate. I came to Duncan with many questions and concerns, and all were addressed personally and promptly. My anxiety disappeared rapidly through the work of the wonderful Duncan staff. I feel grateful to connect with Duncan. I would and have recommended Duncan Hearing to others.
L. V. H.
4 steps to virtual hearing care
how to encourage a stubborn man to get his hearing tested free guide by Duncan Hearing


With hearing loss impacting 1 in 5 of us, the data suggests that at least one special person in our lives are struggling with hearing loss. The challenge is that it's often difficult for these people to admit that they have a challenge with their hearing or be open to seeking help.

That's why we have developed a free white-paper to help you to understand the different ways that you can support a loved one and encourage them to get the help that they need.

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Schedule a ‘Virtual Hearing Care’ Initial Consultation

Your first virtual hearing care appointment is complimentary and will last for around 15 minutes. During this time, you will be able to speak directly with a doctor of audiology.

To get started, please complete this short form and we will contact you to schedule your first online appointment and help you to get set up.

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Fall River








Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.


If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.


As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.