Careers

As a forward-thinking clinic, we’re always looking for passionate, hard-working individuals to join us on our journey and maintain our reputation as Massachusetts’s most trusted team of hearing experts.

But we require much more than a certificate.

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Members of the Duncan Hearing Healthcare Team

We’re Always Looking For Incredible People

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great audiologist cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight others.

If you believe that you’re the right audiologist to join our team, then we would love to hear from you.

Three Reasons To Join Our Team

The Family Approach

This isn’t the kind of working environment where you’re a cog in the wheel – by joining Duncan Hearing Healthcare, you can become part of our family.

As our team will testify, it’s the last job that you’ll ever apply for!

Grow as the Business Grows

You’ll receive the benefits of growing with the practice, even leading to ownership of a future location if that is your aspiration.

There is no end to the opportunities available for committed members of our family that desire them!

Career Development

With lots of opportunities to progress, improve and grow within the business – Duncan Hearing Healthcare has seen many others come, develop and flourish.

We’re always looking for more of the right people to join us on the journey.

Hear From The Duncan Hearing Team

Available Positions

We are excited to get to know you, feel free to upload your résumé or simply enter your information to schedule a call

Patient Experience Specialist at a Fast-Growing and Locally Respected Hearing Care Practice

This isn't just a "job". It's an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, North Falmouth, and Centerville.

We're now seeking somebody that wants to join our "family" and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Experience Specialist.

We have 2 full time positions to fill. One is in our Dartmouth location and one is in our Falmouth location

As you're still reading, you must like what you've seen.

The truth is, we've developed a very special culture, and we're absolutely committed to maintaining it. The person that we hire must be a great fit, and we're prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

Always happy, smiles a lot, positive attitude, always a pleasure to be around.
Friendly, warm, an extrovert, a people person - this comes across the very first time you meet someone, even on the telephone.
Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
Coachable, doesn't get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
Reliable, dependable, doesn't just arrive on time, but often comes in a little early to make sure they're prepared for the day; willing to stay late when there's work that needs to be done.

These statements also describe the people you'll be working alongside, meaning that you'll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you're the right fit for this role and you're still reading which indicates that you have the personality traits/attitude that we're looking for. So, let's now look at the specific duties of the role.

As a Patient Experience Specialist the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

Scheduling & confirming patient appointments, check-ups and physician referrals.
Utilize electronic database system
Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
Checking patients in & out of appointments
Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
Insurance billing
Data entry & record keeping
Troubleshooting minor hearing aid issues
Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here's what we're looking for from you.

Strong interest in patient care and hearing health
Knowledge of Microsoft Office
Experience with electronic database systems

You're still here, so you must like the sound of our company culture, believe you're the right personality fit for the role, and have the experience/qualifications that we're looking for.

Finally, let's discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

Life insurance
Paid time off
Retirement plan

The working schedule is:

8 hour shift for full time employees
Day shift
Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

Health insurance
Life insurance
Paid time off
Retirement plan

Schedule:

Day shift
Monday to Friday

Experience:

Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)

Ability to Relocate:

North Dartmouth, MA 02747: Relocate before starting work (Required)

Work Location: In person