Nancy Duncan, Au.D.

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Nancy Duncan, Au.D.

Founder, Audiologist

Dr. Nancy Duncan, Au.D., Founder of Duncan Hearing Healthcare
Nancy Duncan earned Award of Excellence by The Business Of Hearing

Dr. Nancy Duncan graduated from Somerset High, Somerset, MA in 1991 and received her B.S. in communication disorders and psychology from Worcester State College. Her master of science in audiology was awarded at the University of Arkansas in 1997, after which she worked for several private audiology practices in Arkansas, Rhode Island, and Massachusetts.

Returning to the area in 2003, Dr. Duncan founded Duncan Hearing Healthcare, allowing her to apply her passion to her community through rehabilitative audiology and individual patient care. She earned her clinical doctorate in audiology degree from Pennsylvania College of Optometry (now Salus University) in 2005.

Her passion for her family and community is an integral part of what drives her to provide trustworthy, professional hearing healthcare to her patients.

As a Doctor of Audiology and founder of Duncan Hearing, she is responsible for the day-to-day operations and keeping the whole team and clinic running smoothly. She sees a variety of patients for hearing diagnostics, hearing aid recommendations and tinnitus testing and treatment.

Although, tinnitus evaluation and management along with adult communication needs assessments are her primary areas of specialty, she is able to see all patients with any hearing concern.

While Nancy brings a wealth of experience and knowledge to the team, she is continually working on ways to develop herself and the team, ensuring the team is always aiming toward the most improved patient experience.

The job can be tough at times, but her team are extremely gratified by the results they can deliver, and she is proud to have been able to grow over the years and watch the development of both her staff and patients.

“I love seeing how far we have come! When I started this in 2003 it was just me, my Dad and my husband in an 800 square foot office. They took turns manning the phones while I saw patients in the early days.

“I’ve been able to grow the practice slowly over the years and have been able to hire my team as I’ve grown. One of my goals has been to always help my team grow and follow their dreams. We have been able to promote many from within, so they have been able to better their lives and I have enjoyed watching them become more confident in themselves!”

Oftentimes, patients come to her struggling and feeling isolated. Witnessing the difference in their personalities as a result of her work is what truly makes everything worthwhile.

“When I put hearing aids on someone for the first time and I see their eyes light up and I ask, “can you hear me?” is what makes me keep showing up every day.

“They realize what they have been missing and that they no longer have to live the way they have been. I mean what other job do you get to make that kind of a difference each and every single day.”

Nancy’s heart is attached to the Southcoast community, residing in North Dartmouth with her husband Andy and son Cooper. You will often find her on the weekends at the baseball field cheering for Cooper’s team.

On Fridays (her day “off”) she volunteers at Forever Paws Animal Shelter, where she is the front desk clerk and works extremely hard not to bring pets home weekly!

She also competes in powerlifting competitions, rides her Peloton, rows on her Ergatta and hikes on trails across from her house.

If you could have dinner with one person (dead or alive) who would it be?

Prince. I have been a fan as long as I can remember. He is a musical and creative genius and reinvented himself several times throughout his career while always standing up for his values and beliefs. Even if that meant losing fans, money and his record labels support.

What is your favorite sports team?

Boston Red Sox or New England Patriots depending on the Season!

What is your favorite food?

I wish it were something glamourous and high end but sadly my guilty pleasure is Swedish Fish Candy. I can’t get enough.

If you could travel anywhere in the world, where would you go?

Australia. I love beaches and wildlife and would love to be in a place with the most fabulous of both.

What’s your all-time favorite TV show/series?

Seinfeld and Curb your Enthusiasm. I consider them one in the same as Larry David is a comedic genius.
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Fall River

508-674-3334

Hyannis

508-862-0255

Dartmouth

508-910-2221

Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.

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If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.

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As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.