Falmouth Hearing Center

Home » Location » Falmouth

Your Audiologist in Falmouth

With Nobska lighthouse standing proud at the southern tip of Falmouth, this seaside town on Cape Cod is known for its beaches, ponds, rivers, as well as its pines and oaks. Settled by the English in 1660, it was named after Falmouth in Cornwall, England. A popular tourist destination for weekenders and extended vacation, this seaside town is just 80 miles from Boston and can be reached by road, air, or sea.

Dedicated to educating and supporting healthy hearing in Falmouth, surrounding towns, and all of Massachusetts, Duncan Hearing Healthcare has played a crucial role in improving the overall health of friends and neighbors throughout New England. Since we opened our Falmouth Hearing Clinic in 2022, our team of audiologists continues to earn the trust of thousands of patients while working with numerous physicians, and meeting the hearing care needs of many local organizations.

If you’re looking for the most trusted hearing care experts in Falmouth and nearby communities, then you’ve come to the right place. With our comprehensive hearing assessments we can accurately diagnose the type and severity of your hearing challenges. From there, our team of hearing care specialists are able to create customized hearing healthcare plans using resources like advanced technology hearing aids, tinnitus management programs, earwax removal, hearing aid repairs for all major brands, and more.

If you, or a loved one, are experiencing hearing challenges, like hearing loss, tinnitus, and more, you may be confused about the next step you should take, thanks to a lot of conflicting and confusing information. Your hearing care professionals at our Duncan Hearing clinic in Falmouth, MA, will help you clear up the confusion and provide personalized, practical hearing care solutions capable of restoring your rewarding and independent quality of life.

Duncan-Hearing-Healthcare-in-Falmouth-Cape-Cod-street-view

Address:

107B County Road,
Falmouth, MA 02556.

Phone Number:

Opening Times:

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM

Why Should You Choose Duncan Hearing Healthcare?

Healthy hearing has a significant impact on your quality of life. Duncan Hearing Healthcare recognizes that your ability to communicate with family, friends, neighbors, work companions, and other individuals in your community provides a critical link in maintaining the independent and satisfying lifestyle you choose. Our goal is to use our expertise in hearing healthcare to work with you to restore and maintain these relationships.

Your choice of a hearing healthcare provider is an important decision. Duncan Hearing Healthcare has established a high level of trust by serving our patients with integrity, professional skill, advanced technology, and, most of all, personalized care.

Our 5-star ratings on Yelp, Facebook, and Google as well as numerous patient testimonies are evidence of the confidence we inspire in our patients. Why should you choose Duncan Hearing Healthcare to be your partner for better hearing? Here are six of the many reasons why our patients have chosen us.

6 Reasons Our Patients Choose Us

1. An Educated Patient Is a Satisfied Patient

Our team at Duncan Hearing Healthcare believes in educating our patients. The more clearly you are able to understand your condition, the more comfortable you are with identifying and utilizing the best treatment options to match your hearing goals and objectives. We focus on providing you with enough information to be confident with your care, while increasing your level of confidence to get the most out of the treatment options you help choose. We have found this level of personal control over hearing care produces a high level of satisfaction in our patients.

2. Our Experience Inspires Confidence

With 40 years of combined experience, our team of practitioners has the knowledge and expertise to meet or exceed your expectations when it comes to hearing healthcare. Collaborating our years of practice helps assure our patients that we will provide the best possible solution for their unique condition and circumstances. We work tirelessly to ensure that our patients have the very best possible care. This level of concern for our patients has inspired confidence, making our patients loyal members of the Duncan Hearing Healthcare family.

3. Comprehensive Hearing Care Starts with Comprehensive Testing

An adequate evaluation of your condition is a critical element in establishing the treatment plan that provides you the highest level of care. Our comprehensive evaluation goes beyond playing different sounds at different volumes and asking you whether you can hear them. Duncan Hearing Healthcare’s comprehensive hearing testing focuses on gathering information about your family history, medical history, injuries, lifestyle, and other factors to produce a broader picture of your overall condition. Information we gather allows us to customize a hearing rehabilitation program designed to improve hearing volume, hearing clarity, and even enhance your cognitive abilities as well as take measures to prevent additional damage to your hearing. This level of comprehensive care is only possible when it follows comprehensive testing.

4. Optimized Hearing Requires State-of-the-Art Technology

Just like with cell phones, state-of-the-art digital hearing aid technology has produced some incredible advantages over older analogue instruments, providing patients with an opportunity to optimize their hearing in ways that were not possible a decade ago. Some of the main digital advantages reported by ASHA (American Speech-Language-Hearing Association) Wire include:

  • Gain Processing (increased audibility w/o discomfort)
  • Digital Feedback Reduction (DFR) (monitors, reduces, or eliminates feedback)
  • Digital Noise Reduction (DNR) (reduces annoyance and improves speech recognition)
  • Digital Speech Enhancement (DSE) (improves speech clarity)
  • Directional Microphones and DSP (improves effective signal-to-noise ratio)
  • Digital Hearing Aids as Signal Generators (capacity to generate sound, i.e. for tinnitus masking)
  • Connectivity (adjustments from smartphone, connect phone calls into your hearing aid using Bluetooth, etc.)

Duncan Hearing Healthcare stays up to date with the most innovative technology available in hearing aids, allowing our patients all the benefits of advanced options in order to optimize their hearing experience.

5. Precise Fitting and Programming to Guarantee Long-term Satisfaction

When you buy a new pair of shoes, you don’t walk out of the store until you are satisfied that they are the right fit. Fitting your hearing aid requires a level of precision similar to buying a pair of shoes, but on a more critical level. A hearing aid fitting begins with choosing an instrument suited to your lifestyle and personal preferences. Precision molding is a crucial element in comfort, eliminating rubbing, aching, and soreness issues.

Fitting also includes programming the unit to produce the most benefit for your unique hearing needs as well as the use of speech mapping to verify a proper fitting. Educating you on how the unit functions, cleaning, maintenance and care tips, answering your questions, and scheduling follow-up appointments to continue making adjustments are also an integral part of a precise fitting. The extra care and precision of a Duncan Hearing Healthcare hearing aid fitting is designed to guarantee long-term satisfaction with your hearing aid.

6. Exceptional Follow-Up Care Establishes Trust

Duncan Hearing Healthcare is not a hearing aid dispenser focused on selling assisted listening devices. The commitment of our team members is to the overall hearing health of each patient. As evidence of our commitment, we focus on providing exceptional follow-up care designed to evaluate your response to treatment, make adjustments, provide continuing education, and ensure that our course of treatment is meeting the unique needs of every patient.

We view our patients as members of our hearing care family with a true concern not only for your hearing health, but also for your overall wellbeing. This level of follow-up care has established us as trusted hearing healthcare leaders in the Fall River, Hyannis, and Dartmouth, MA areas.

Request a Callback

Would you like to speak to one of our hearing care professionals to discuss your hearing health challenges? Then simply complete this form and we’ll call you back shortly.

  • This field is for validation purposes and should be left unchanged.

Frequently Asked Questions

Q: Where Should I Park?
There is plenty of parking in front of the building and to the side of the building.
Q: Where Should I Go Once I Have Parked?
Once you have parked, you can enter the door under our Duncan Hearing Healthcare Sign via the stairs or ramp provided.
Q: Who Will I Meet When I Walk Through The Door?
When you walk in you will be greeted by one of our smiling patient care coordinators.
Q: What Happens Between Me Arriving And Then Going Into A Private Room With The Provider?
Once you arrive, you will be asked for your insurance cards, ID and completed paperwork you were sent if you didn't complete it online. You will also be asked to sign a HIPAA form. This is for you to acknowledge that we, at Duncan Hearing, protect sensitive patient health information and will not disclose any information without your consent or knowledge.
Q: Is There Anything I Need To Do/Prepare Prior To My Appointment?
It is best if you complete the paperwork that was emailed/sent to you prior to your appointment, this ensures that we will be able to start your appointment on time and have your full appointment time available to you.
Q: Can I Bring A Loved One Or Friend?
Please do! We strongly encourage all patients to bring along a loved one or friend to their appointment. There is plenty of information that is given out during your visit and it is always helpful to have another person with you. During some visits the provider may include the loved one/friend in the testing as a familiar voice, so please do bring someone along.
Q: How Long Will My First Appointment Take?
Your first appointment will generally last approximately 60 minutes. This allows us plenty of time to review your test results and answer any questions you may have.
Q: What Should I Do If I Need To Reschedule?Q: What Should I Do If I Need To Reschedule?
We know that emergencies happen, and things come up, but please call our office to let us know you will not be able to make your appointment and need to reschedule. We have patients on our waitlist who would like to be seen earlier. By giving us advanced notice would allow these patients an opportunity to be seen earlier. We do have a “No Show” policy in place. If we do not hear from you prior to your appointment time and you do not show, there will be a $35 fee on your account.

What Our Patients Say

Meet The Team

Request a Callback

Would you like to speak to one of our hearing care professionals to ask your questions, share your concerns, or share your challenges?

Then simply complete this form and we’ll call you back shortly for a friendly no-obligation conversation.

  • This field is for validation purposes and should be left unchanged.

Fall River

508-674-3334

Hyannis

508-862-0255

Dartmouth

508-910-2221

Falmouth

508-548-8123

Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.

==

If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.

==

As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.