Earwax Removal

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Professional Cerumen (Earwax) Removal in Fall River & Dartmouth

If your ears feel blocked, clogged up, or if you feel that you’re struggling to hear as well as you once did, then there’s a strong chance that it may be due to a buildup of earwax.

Earwax is a natural substance that your body produces to trap unwelcome dirt and dust.

It has protective properties that prevent bacteria from reaching the inner ear and prevents the growth of certain bacteria and fungi that can lead to ear infections.

In most cases, earwax should be celebrated and appreciated!

But when you have an over-accumulation of earwax (too much) or impacted earwax, then it can cause many challenges, including a temporary or a sudden hearing loss, a feeling of fullness in your ear, dizziness, headaches, balance issues, and ear pain.

The causes of impacted earwax can vary, but the most common reason is using cotton swabs to attempt to “clean” your ears. That just leads to the earwax being pushed deeper into your canal, leading to a buildup or blockage.

Although there are many myths and misconceptions about removing earwax, the safest and most effective way is to work with an audiologist or health professional that has helped hundreds of other local people with the same challenges.

"The Best Place in the State"

"You will get the help you need"

"It's a pleasure when I go for my visit"

"They know their job inside out"

"I am more than pleased"

"The staff are very kind and patient"

The Myths & Misconceptions Surrounding Earwax

MYTH #1 – ‘My body creates too much earwax!’

This is rarely true – your ear typically creates the right amount of wax to keep your ears debris-free, but if you clean them too much, your body will make more and this can also lead to a blockage.

MYTH #2 – ‘I can use a cotton swab to remove earwax’

Please do not do this; it can be very dangerous and will often cause more problems than it solves. Cotton swabs are one of the leading reasons that many people experience a buildup of earwax or blockage by pushing the earwax too deep into their ear canal.

MYTH #3 – ‘There are tutorials online that I can follow to remove my own earwax’

There are also tutorials online of how to cut your own hair or how to perform your own electrical work – it doesn’t mean that it’s the smartest or safest approach. The long-term risks of not consulting a professional outweigh the small investment that is required to have a specialist help you.

MYTH #4 – ‘My ear will naturally clean/fix itself’

If your ears are blocked or sore, then they need attention – leaving your ear to fix the problem itself could lead to ear infections and/or permanent damage.

How Does Earwax Removal Work?

Earwax removal expert performing ear inspection prior to earwax removal procedure
#1 – You’ll be Welcomed to One of Our Convenient Offices

You’ll receive instructions prior to your appointment to let you know where to park and where to go, and we’ll be excitedly awaiting to meet you!

#2 – We’ll discuss the reasons for your visit

Before we look into your ears, we’ll understand the reason for your visit – what challenges you have been facing and whether you’ve had any previous challenges with your hearing.

#3 – It’s time to look into your ears

By using a professional video otoscope, we’ll look into your ears and determine what is causing the blockage while showing you what we can see on a screen in front of you.

#4 – It’s time to say bye to your buildup of earwax

To remove your earwax, we’ll use a state-of-the-art earigator machine that will flush your ears with water and remove all your wax! For tougher-to-reach blockages, we can also use a curette, which is a skinny, scoop-like tool that allows us to carefully remove the wax.

#5 – Your ears will feel like brand new!

This is usually a nice moment as you realize just how much of an impact that earwax was having on your hearing – it feels like your ears are finally popping after a long flight!

#6 – Grab a freshly baked cookie on the way out.

Every morning, we bake delicious homemade cookies and before you go, you can take one to eat on your drive home!

Earigator Provides A Safe, Effective, Advanced Solution For Earwax Removal

The Earigator is a highly effective and pain-free way of removing earwax that has brought relief to tens of thousands of patients with no adverse effects reported.

You will enjoy the feeling of the warm water massaging your ear without any lingering pain that sometimes comes as a result of using traditional methods. Best of all, it is the easiest, safest, and most effective means of gently removing earwax, even the stubborn stuff, available on today’s market.

Earigator was designed by an Otologist, combining the functions of an otoscope and irrigation into one and providing the most advanced means of cerumen control with the least amount of discomfort, if any at all.

Its self-contained temperature control keeps the water at body temperature, eliminating any caloric or vertigo side effects, while pressure regulation allows for the removal of impacted earwax without endangering the eardrum.

LED illumination with magnification gives your doctor a better view of what’s going on inside your ear canal for more effective, targeted earwax removal that can be accomplished in three to five minutes.

The Earigator helps encourage those who wear hearing aids, use earplugs, or frequently struggle with impacted earwax to schedule regular earwax removal appointments and avoid the aching, stuffiness, muted sound, and ringing in the ears associated with earwax buildup before they start.

Duncan Hearing uses the Earigator as our first option for attacking earwax buildup and impacted earwax in order to provide greater safety, more effective removal, and the highest level of comfort for our patients.

Dr. Nancy performing earwax removal using earigator

Before and After the Removal of Earwax

Before and after earwax removal and ear cleaning at Duncan Hearing Healthcare inside the ear image


With hearing loss impacting 1 in 5 of us, the data suggests that at least one special person in our lives are struggling with hearing loss. The challenge is that it’s often difficult for these people to admit that they have a challenge with their hearing or be open to seeking help.

That’s why we have developed a free white-paper to help you to understand the different ways that you can support a loved one and encourage them to get the help that they need.

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Meet Some of the Duncan Hear-oes!

Schedule an Appointment to See Your Ears Through a Video Otoscope

Would you like to see your ear-wax on the big screen! Then schedule an appointment and we’ll take a look in your ears and identify some of the reasons that you may be having hearing challenges.

Simply complete the form and we’ll contact you shortly.

  • This field is for validation purposes and should be left unchanged.

Additional Ear Wax Removal Resources

Video Otoscope Versus Handled Otoscope – What’s The Difference for Removing Ear Wax?

Over the past 10 years, thousands of people have walked into our offices and shared that they’re experiencing challenges with ear wax.


Five Ways to Unclog Your Blocked Ears (Pros & Cons)

If your ears feel blocked or clogged up, then the likelihood is that it’s due to a buildup (impaction) of earwax.


The First Signs Of Hearing Loss You Need To Be Aware Of

Hearing loss can present itself in many different ways, and it’s a lot more common than you realize – it starts so subtly.


Fall River








Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.


If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.


As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.