Fall River: 508-674-3334  |  Hyannis: 508-862-0255  |  Dartmouth: 508-910-2221

The Hearing Care Experts for Fall River, Hyannis & Dartmouth

Trusted by Thousands of Patients, Physicians, and Organizations Across Massachusetts

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If you believe that you may be experiencing signs of a hearing loss or you’re concerned about a loved one’s hearing, then it can be a confusing time, especially with so much conflicting and confusing information on what you should do next and who you should trust.

That’s why, at Duncan Hearing Healthcare, our mission since we opened our doors in 2003 has been to help educate and support Massachusetts on healthy hearing.

It is why thousands of patients have turned to us as their hearing care experts, multiple local physicians continue to refer patients to us, and many local organizations trust us to care for their staff’s hearing.

With a team of 10 audiologists and hearing care professionals spread throughout three locations in Fall River, Hyannis, and Dartmouth, if you’re looking for hearing care experts that you can trust, then you’re in the right place.

“Being around a medical professional can be intimidating for someone with a hearing loss because you want to be able to hear and understand everything that is being said, but Dr. Duncan was patient, confident, and reassuring in the way she approached her work… The staff at Duncan Hearing Healthcare is also professional, friendly, and accommodating. I have rediscovered sounds that I thought were gone for good – birds, crickets, the wind… Certain sounds go away, and you don’t realize that they have. I highly recommend Dr. Nancy Duncan and the fabulous crew at Duncan Hearing Healthcare.  They changed my life.”

Barry Richard, Host of The Barry Richard Show

 

How We Can Help

hearing aid fitting

Hearing Assessments

We often compare hearing loss to a broken tail light.

As although the driver often isn’t aware of it and they can comfortably continue to drive without fixing it, it’s the people around them that it causes frustration and challenges for.

With a recent national health survey reporting that 15% of the U.S. population report trouble hearing, hearing loss is much more common than most people realize.

If you’re concerned about your hearing or a loved one’s, the first step is to schedule a hearing assessment. They’re quick, non-invasive, and you’ll receive the results upon completion.

HOW IT WORKS »

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Prescription Hearing Aid Technology

For many years, there has been a stigma around prescription hearing aids that has prevented millions of people from making the right decision for their hearing health and lifestyle.

But over the past decade, we have watched that change as prescription hearing aid technology has drastically progressed. The latest hearing aids are incredibly small and, in some cases, even completely invisible. Patients often tell us that their friends, family, or colleagues haven’t even noticed their hearing aids months after wearing them.

With rechargeability, connectivity to your smartphone, and the ability to stream phone calls, music, and your television directly to your prescription hearing aids, the latest technology is enhancing your life and not just enhancing your hearing.

SEE THE DIFFERENT STYLES »

hearing aid consultation

Tinnitus Assessments

Patients have described it as a hissing, clicking, ringing, or buzzing – but if you hear an unexplained sound in one or both of your ears on a regular basis, then it may be a sign of tinnitus.

The U.S. Centers for Disease Control estimates that nearly 15% of us experience some form of tinnitus, making it one of the most common hearing related challenges across North America.

If you’re concerned that you may be one of the 50 million people that have tinnitus, then we encourage you to have a tinnitus assessment. It’s quick, non-invasive, and our professionals will help you to minimize the discomfort it causes.

LEARN MORE »

WE ARE NOW ACCEPTING NEW PATIENTS

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how to encourage a stubborn man to get his hearing tested free guide by Duncan Hearing

FREE DOWNLOAD: HOW TO ENCOURAGE A STUBBORN MAN TO GET HIS HEARING TESTED

With hearing loss impacting 1 in 5 of us, the data suggests that at least one special person in our lives are struggling with hearing loss. The challenge is that it's often difficult for these people to admit that they have a challenge with their hearing or be open to seeking help.

That's why we have developed a free white-paper to help you to understand the different ways that you can support a loved one and encourage them to get the help that they need.

What Patients Say

"The Best Available in the State"

"There's no better place than Duncan Hearing"

"It's a pleasure when I go for my visit"

"I've been going for over 10 years"

"I am more than pleased"

"The staff are very kind and patient"

Request a Callback

Would you like to speak to one of our hearing care professionals to ask your questions, share your concerns, or share your challenges?

Then simply complete this form and we’ll call you back shortly for a friendly no-obligation conversation.

Don’t want to wait? Then why not call us at your nearest office

Meet The Team

Patient Resources

Fall River

508-674-3334

Hyannis

508-862-0255

Dartmouth

508-910-2221

Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.

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If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.

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As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

  • Always happy, smiles a lot, positive attitude, always a pleasure to be around.
  • Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
  • Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Ultilize electronic database system
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

  • Strong interest in patient care and hearing health
  • Knowledge of Microsoft Office
  • Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

  • Life insurance
  • Paid time off
  • Retirement plan

The working schedule is:

  • 8 hour shift for full time employees
  • Day shift
  • Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.