Ashley Rodrigues

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Ashley Rodrigues

Hearing Instrument Specialist Trainee

Ashley Rodrigues, HIS Trainee at Duncan Hearing Healthcare

Ashley, also a Fall River native, studied health science at Bristol Community College from 2013 to 2016. Each day for Ashley is different as she manages a variety of responsibilites as part of her role at Duncan Hearing.

Whether it’s seeing patients for fittings of new devices, ear impressions, or regular maintenance and adjustments, Ashley is always on hand to help.

Customer service experience, augmented with her background in health sciences, makes her an integral member of our patient care coordination team.

There are many ways in which she thrives at her job but her favorite part about working at Duncan Hearing is that everyone works as a team to give the patients the best hearing healthcare.

Each employee has their role to assist the patient’s communication needs and they all work together to best serve the Massachusetts community.

A particular moment that has stuck with her is when a patient came into the clinic with issues with his device.

“Once a patient walked in needing a new receiver as he could not hear a thing without his hearing aid and had an important meeting coming up soon.

I was able to fix it in house and the patient was so grateful to have his hearing back it made me feel very good to be able to do this for him.”

Cooking and spending time with her family are special interests for Ashley. She also enjoys downtime by watching TV like Netflix or hulu and taking her dogs Major and Minnie to the park or on a hike.

If you could have dinner with one person (dead or alive) who would it be?

My mother, although she is still with us she is my favorite person on the planet.

What is your favorite sports team?

New England Patriots

What is your favorite food?

Tacos

If you could travel anywhere in the world, where would you go?

Italy

What’s your all-time favorite TV show/series?

The Office, we even do our own version of office Olympics although we get more work done.
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Patient Care Coordinator Required to Join Winning Team

Duncan Hearing Healthcare is in search of a Patient Care Coordinator to join our amazing team in Fall River, Massachusetts. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Massachusetts.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture.

The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 9-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial