Shantelle Pimentel

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Shantelle Pimentel

HIS in Training

Shantelle Pimentel, HIS in Training at Duncan Hearing Healthcare

Born and raised in Fall River, MA, Shantelle is thrilled to be a part of the Duncan Hearing Healthcare team. As a hearing aid specialist in training (HIS), no day is ever the same.

Shantelle’s responsibilities include cleaning hearing aids and troubleshooting any challenges the patient might be experiencing. She also provides phone coverage and assists patients with setting up their appointments.

Working with people has always been Shantelle’s passion and she describes helping patients to hear as especially rewarding. She loves the positive feedback from patients, particularly their big smiles once a situation has been corrected as well as listening to a patient express how much Duncan Hearing Healthcare has helped them and made their life easier and more fulfilling.

When Shantelle isn’t in the office, she enjoys spending time with her family and crafting cute crochet creations.

If you could have dinner with one person (dead or alive) who would it be?

My vovo, and we will be eating her Portugese roast that she made every Sunday (:

What is your favorite sports team?

I don’t follow sports

What is your favorite food?

Anything that’s delicious but if i had to pick my Marias Shrimp mozambique

If you could travel anywhere in the world, where would you go?

Greece

What’s your all-time favorite TV show/series?

Too many, but if i had to choose i would say Outlander

Book a Hearing
Assessment

There is no better time than today to start down the path to better hearing with Duncan Hearing Healthcare by using our form to book a hearing assessment.

Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice

This isn’t just a “job”. It’s an opportunity to be part of a locally respected and passionate group of people that have built a stellar reputation as the most caring, trustworthy, and experienced audiological groups in Fall River, Dartmouth, and Hyannis.

We’re now seeking somebody that wants to join our “family” and shows the same commitment that we show our staff and be part of shaping our future, as a Patient Care Coordinator.

We have 3 positions to fill, 1 full time, 1 part time with the opportunity to grow into a full time role, and 1 part time.

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If you want to know more about who we are and whether our company culture is right for you, before further investing your time in this job advert, then please click here.

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As you’re still reading, you must like what you’ve seen.

The truth is, we’ve developed a very special culture, and we’re absolutely committed to maintaining it. The person that we hire must be a great fit, and we’re prepared to wait until the perfect match comes along.

Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:

Always happy, smiles a lot, positive attitude, always a pleasure to be around.
Friendly, warm, an extrovert, a people person – this comes across the very first time you meet someone, even on the telephone.
Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
Owns it, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
Reliable, dependable, doesn’t just arrive on time, but often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, it feels like a family.

We have spoken about whether you’re the right fit for this role and you’re still reading which indicates that you have the personality traits/attitude that we’re looking for. So, let’s now look at the specific duties of the role.

As a Patient Care Coordinator the right candidate will play a critical role in helping deliver patient success.

You will be playing a critical role in helping patients and being the problem solver that ensures patients remain happy, the audiologists can deliver hearing healthcare, and the business runs seamlessly.

Duties include:

Scheduling & confirming patient appointments, check-ups and physician referrals.
Ultilize electronic database system
Managing phone calls, checking messages, returning missed calls, changing greeting when necessary
Checking patients in & out of appointments
Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
Insurance billing
Data entry & record keeping
Troubleshooting minor hearing aid issues
Collecting and recording payments

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

Strong interest in patient care and hearing health
Knowledge of Microsoft Office
Experience with electronic database systems

You’re still here, so you must like the sound of our company culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage and benefits of being part of this journey.

The salary is negotiable based on experience and includes a structured career-journey for growth that can see our experienced members of the team working their way through different wage brackets, as well as benefiting from a high-rewarding commission structure.

Additional benefits include:

Life insurance
Paid time off
Retirement plan

The working schedule is:

8 hour shift for full time employees
Day shift
Monday to Friday

If you believe that this is the right fit for both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you.