Virtual Hearing Care

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Speak To a Doctor Of Audiology Today Using Innovative ‘Virtual Hearing Care’

People around the world can engage with each other without stepping a foot outside their door.

Through the Internet and modern technology, people work from home and meet with loved ones via a video call.

This greatly reduces the need for expensive travel and ensures that people don’t miss out on special moments just because they live far away from each other.

But when it comes to visiting the audiologist, patients have no option but to travel to their doctor’s office, sit patiently in the waiting room, and meet with their doctor face to face.

In troubling times, such as the current COVID-19 pandemic, when leaving your home and travel is heavily discouraged, those who seek hearing care are forced to postpone or even cancel essential appointments and not receive the care they need.

There is good news, though – times are changing. Duncan Hearing Healthcare is pleased to introduce Virtual Hearing Care to its patients across Massachusetts.

This innovative technology means that you can have a face-to-face video consultation with an audiologist in your own home. It is an easy and convenient way to ensure your hearing health remains an important part of your healthcare regime.

Schedule a ‘Virtual Hearing Care’
Initial Consultation

What is Virtual Hearing Care

With your cell phone, tablet, or PC, you can easily connect and converse face to face with your audiologist from the comfort of your home or office. There’s no need to travel. No need to leave work or home early for your appointment. And there’s no need to reschedule other appointments.

This service benefits new patients and current patients, no matter where you are on your journey to better hearing. Perhaps you’ve noticed your hearing hasn’t been up to par and you are worried and concerned, wondering what to do next. This is a good opportunity to ask questions and receive advice form a top professional in audiological healthcare.

If you are already a familiar face at Duncan Hearing Healthcare, we can help you, too. We can discuss any changes you’ve noticed in your hearing, troubleshoot any hearing aid issues, and get your hearing back on track without any delays.

Patients who wear the latest advanced hearing technology will appreciate its remote programming capabilities, meaning their audiologist can fine tune their hearing aids within minutes.

“I’m a fairly new area resident and client of Duncan Hearing. I’m also a snowbird. Last fall during my hearing evaluation, they told me that my older hearing aids were starting to fail. I decided to ride it out and headed south. Unfortunately, my hearing aids failed while I was away. But it turned out okay. Dr. Duncan and her team were able to order and deliver to me new and upgraded hearing aids. We did a remote activation and they helped me link my new aids to my new cell phone for bluetooth connectivity. This was my first experience with having a bluetooth connection, and it is great! But I couldn’t have done it without the guidance of Kimberley and Duncan Healthcare. Thank you all very much!”

– Mike G.

Types of appointments that can be done Virtually:

  • Hearing aid activations (some restrictions may apply)
  • Smartphone troubleshooting
  • Counseling and orientation appointments during the initial 45-day introductory period
  • Hearing Device Adjustments during the initial 45-day introductory period (some restrictions may apply)
  • Follow up to initial consultations
  • Tinnitus Management appointments

What is the benefit of Virtual Appointments?

  • Performed from the comfort of your own home or office
  • Saves you time, don’t have to leave 15minutes-30 minutes prior to appointment to arrive on time!
  • No need to drive to office; skipping traffic, waiting room delays etc
  • No need to find rides if transportation is an issue.
  • Less exposure if you are someone who is at risk healthwise
  • You’ll have access to Hearing Healthcare no matter where you are
  • Overall more convenient!

How To Arrange Your ‘Virtual Hearing Care’ Appointment

If hearing test jitters have stopped you from visiting an audiologist or you feel wary about needing a hearing aid, a Virtual Hearing Care consultation is good place to get answers to some of your most concerning questions.

Your video consultation will last for approximately 15 minutes. During this time, you can share your concerns and ask as many questions as you like about your hearing health.

One of our audiologists will provide you with enough information to enable you to confidently take your next steps towards better hearing.

And the best part is – the appointment is completely complimentary. Accessing professional audiological advice and support has never been easier.

To arrange your ‘Virtual Hearing Care’ appointment, simply complete the form on this page. A member of our team will then be in touch to arrange a time that’s suitable for you.

My experience at Duncan has been very positive. Staff members are very professional, genuinely kind, nurturing, and compassionate. I came to Duncan with many questions and concerns, and all were addressed personally and promptly. My anxiety disappeared rapidly through the work of the wonderful Duncan staff. I feel grateful to connect with Duncan. I would and have recommended Duncan Hearing to others.

L. V. H.
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With hearing loss impacting 1 in 5 of us, the data suggests that at least one special person in our lives are struggling with hearing loss. The challenge is that it's often difficult for these people to admit that they have a challenge with their hearing or be open to seeking help.

That's why we have developed a free white-paper to help you to understand the different ways that you can support a loved one and encourage them to get the help that they need.

Schedule a ‘Virtual Hearing Care’ Initial Consultation

Your first virtual hearing care appointment is complimentary and will last for around 15 minutes. During this time, you will be able to speak directly with a doctor of audiology.

To get started, please complete this short form and we will contact you to schedule your first online appointment and help you to get set up.

Patient Care Coordinator Required to Join Winning Team

Duncan Hearing Healthcare is in search of a Patient Care Coordinator to join our amazing team in Fall River, Massachusetts. It’s an opportunity to be part of a nationally respected team of passionate people who have built a stellar reputation as the most caring, trustworthy, and experienced hearing care experts in Massachusetts.

We’re now seeking someone that wants to join our work family, show us the commitment that we’ll show them and be part of shaping our future, as one of our patient care coordinators.

To join our team, we care much more about you, your personality, and your career ambitions. From our experience, a great patient care coordinator cares more about people than anything else, they feel a duty to help others, and they’re often willing to go far beyond normal expectations to delight their patients.

If this is how your co-workers and friends would describe you, we’d like to meet you:

  • Positive attitude, always a pleasure to be around, great sense of humor
  • Friendly, warm, a people person – and comes across the very first time you meet someone, even on the telephone
  • Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile
  • Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments
  • Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
  • Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem
  • Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve
  • Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done

These statements also describe the people you’ll be working with in our office. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture.

The person we hire has to be a great fit, and we’re prepared to wait until the perfect match comes along.

This isn’t just a job: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life.

If that appeals to you, and the above description made you say “Hey! That’s me!”, then we’d love to talk. We want to see your resume, so send that along! We are so excited to find the right fit for this position!
Job Type: Full-time, 9-5, M-F, Competitive base salary (depending on experience) plus Commissions/Bonuses, Benefits including 401k available, paid holidays off, PTO included

Experience required in the following areas:

  • Excellent customer service experience is essential!
  • Insurance verification experience is beneficial